Terms & Conditions

STATEMENT OF UNDERSTANDING BY THE CUSTOMER THESE ARE THE ONLY TERMS AND CONDITIONS ON WHICH DIAMOND FURNITURE CAN ACCEPT CUSTOMER ORDERS OR ON WHICH SALES CAN BE MADE TO CUSTOMERS

1. The ‘Shop’ refers to ALL Diamond Furniture Retail stores & On Line Web Store Transactions. My order and the acceptance of it by the Shop create a legally binding contract between me the Customer and the Shop. This document sets out all the terms of the contract between the Shop and me. The terms and conditions apply to all sales orders and no member of staff has any authority to make arrangement which would have the effect of varying any of these terms and conditions.
2. Payment online will be processed in full. Please contact the store if you wish to pay a deposit.
3. Where the goods ordered are no longer available from the manufacturer or have increased in price, the Shop and I will each have the option to withdraw from the contract. If either party withdraws from the contract in these circumstances, I will receive a full refund of all deposits paid in respect of the particular goods which are no longer available or have increased in price.
4. I have satisfied myself, by taking account of all relevant matters and by taking account of all necessary measurements that all the goods which I have ordered, are of size and type which can easily be carried through all necessary areas of my home or premises. I have also satisfied myself that the goods are entirely to my taste and they can be suitably accommodated to my satisfaction in my home or premises. Please understand that we cannot take back any goods that have been especially ordered for you from one of our suppliers. Most of the products on our website are only available on a special order basis. You can contact us to find out if a product that you are interested in is on a special order basis or not before you make your purchase.
5. I have examined this order carefully and I have been given full explanations of all product codes in it and I confirm that I am fully satisfied that the goods referred to by those codes are the goods which I wish to order.
6. The Shop will complete my order and I will accept that my order has been satisfactorily completed when the Shop delivers to me goods which are the goods supplied by the relevant manufacturer as being the goods referred to under the codes and descriptions on my order. Goods supplied may vary from display models, brochure representation or web images but will be a fair and reasonable likeness to the relevant display models or brochure representations.
7. I accept that I will not be able to cancel or change any special order item in any respect once it has been accepted by the Shop. If I insist on unilaterally cancelling my order, then I will receive no credit or refund, unless otherwise agreed by Diamond Furniture. If goods are delivered to me which I feel are not the goods

I intended to order, then provided the goods delivered are those referred to by the product codes on the Order. I shall accept same. In the event of a mistake being made by a supplier in relation to the supply of goods, the goods will be reordered from the supplier which I accept will take the usual

lead time and the incorrect goods will be returned immediately to the supplier. In these circumstances, a printed Order, Receipt or Delivery Docket is the only proof of purchase of payment which the Shop will recognise.

8. The goods may be ordered by the Shop especially for me from the supplier. In many cases, the goods will be manufactured specially for me by the supplier. If after 7 days of being notified by telephone (or by the posting of a letter to my address) that my order or any part of it is ready for delivery, I have not for any reason paid in full for the goods which are ready for delivery, or failed to take delivery of the goods, then the Shop will treat my order as unilaterally cancelled by me and in this event I will not receive any refund or credit but will be liable for the balance of the price of the goods. (Due to the excessive costs involved, the shop cannot sell cancelled goods on its own behalf or on behalf of a customer.) If the goods I have ordered are from stock, all of the above still applies. The Shop may deliver any part of my order before or after any other part of my order.
9. As deliveries will be made by an independent transport company who are not the agents of the Shop, a COD or cash on delivery service is available please contact the store for details. The Shop has no control over or responsibility for the way in which independent transport companies carry out deliveries. The Shop contracts with the independent transport company for the delivery of any goods to the front door of my premises. If I wish to engage the independent transport company to bring the goods into my premises or to place them in my premises, then I will make my own arrangement with that company and I accept that the Shop will have no responsibility or liability for loss, damage or injury arising from the way in which the independent transport company may carry out such arrangements. Dates quoted for deliveries are best estimates based on the advice of the relevant supplier. The majority of goods are carried in stock and are available for immediate collection or delivery.
10. Unless otherwise stated on the order, all goods especially beds and tables, will require self-assembly.
11. The only liability of the Shop, the supplier and the manufacturer in relation to the goods which require self-assembly is to supply a full set of parts and fittings as specified by the manufacturer. If assembly is commenced without first ensuring that all parts and fittings have been provided, then no claim for missing parts or otherwise will be accepted. Claims for shortages of parts or fittings will only be accepted where the presence of all parts and fittings was checked before assembly was commenced. Claims for shortages made after assembly has commenced will not be accepted. If I, or another at my request, undertake to carry out assembly, then I accept that such assembly is entirely at my own risk. As it is not possible for the Shop to control such assembly or ensure that it is carried out strictly in accordance with the manufacturer’s instructions, the Shop will not be responsible for any damage or loss arising directly or indirectly from assembly whether the assembly was carried out in accordance with manufacturer’s instructions or otherwise.
12. Goods are guaranteed under careful use against faulty materials and manufacturer workmanship for one year from the date of delivery but are not warranted in any other regard whatsoever. Under this guarantee, I am entitled to have the goods repaired at the expense of the Shop but not to replacement, refund or any other compensation, discount or credit. The Shop may cause repairs to be carried out to the goods as often as the Shop deems fit. I accept that arms of couches and chairs should not be sat upon and that chairs should not be tipped back while being sat upon.
13. If I have any complaint in relation to my goods having suffered accidental damage before they were delivered to me, I must notify the Shop on delivery or at point of collection. No claim for damages goods can be entered into if the claim is not made at the point of delivery or collection. On report of damage a claim form will be filled out by the driver and photographs will be taken. Goods are manufactured to the usual trade standards from natural materials. Hides will have blemishes and marks, some of which may be in prominent positions. They may also be of non-uniform colour or texture. The presence of knots, irregular grain, irregular or loose weave, variations in colour and other markings in wood, leather and fabric will not entitle me to reject the goods or seek compensation. Coverings, particularly leather, will stretch and wrinkle and quickly develop a used look. This is normal and to be expected.
14. I understand and agree that once a delivery has been accepted and the Delivery Docket signed accepting that the goods have been delivered in good condition that no claim may be made in relation to the condition of the goods.
15. Where my order is on hold, this means that the price at which the goods will be supplied to me has been fixed. If identical or similar goods increase in price in the Shop before my goods are delivered to me, I will pay for my goods at the original fixed lower price. If identical or similar goods decrease in price in the Shop before my goods are delivered to me, I will pay the original fixed higher price.
16. If any dispute arises on any matter between the Shop and me, the Shop will appoint an engineer who will decide the outcome of the dispute. I agree to be bound by the findings of the engineer in all matters which are in dispute. Findings by the engineer in my favour will be redressed by repairs being carried out by the Shop at the expense of the Shop, or if repair is not an advisable remedy, by and only and solely by the issue of an appropriate amount of store credit, which shall not in any circumstances exceed that sale price of the goods. Before the engineer is engaged, I will contribute €60 towards his fee which will be refunded to me if the engineer decides the dispute in my favour.