Privacy Policy
Cookie Policy
Effective Date: 05-Oct-2023
Last Updated: 28-Aug-2025
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What are cookies?
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How do we use cookies?
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Types of Cookies we use
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Manage cookie preferences
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using any other web browser, please visit your browserās official support documents.
Privacy Info
We take our your online privacy very seriously and for this reason we will absolutely NEVER provide your details to a third party for marketing purposes. However, we may wish to contact you directly about Diamond Furniture promotions and offers. If you do not wish to receive any of these promotions or offers then simply edit your communication options within your āMy accountā section. During the online buying process we must collect the relevant personal information that will allow for your sale to be processed and delivered (name, address, payment details, delivery address and email address). This information will be held and treated as totally confidential on our secure servers. In order to fulfill some of our orders we may have to pass on certain elements of your personal data (e.g. delivery address) to third-party organisations. These carefully selected and trusted suppliers are under strict and legal obligations to keep your personal information private. Diamond Furniture and all company processes fully comply within all Consumer and Data Protection legislation.
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What information we collect:
The information we collect about use of our website(s) and user feedback helps us to develop and improve the website(s) and enhance your experience.
Cookies: When you visit Diamond Furnitureās website we may collect information that is about you but that does not identify you individually, such as your IP address, aggregate user data, length of your visits, areas of the website visited, location data and browser type.Ā (āNon-Personal Informationā)Ā Certain information may not be personal information when standing alone (e.g., your IP Address), but may become so when combined with other information (e.g., your name).
Personal Information: We may collect personal information about you when you register for promotional emails, subscribe to our newsletter, set up a shopping account, purchase goods, contact customer service, or engage in other interactive features with our sites.Ā
If you place an order or create an online account at Diamond Furniture we will collect your information on a secure server. You are asked to fill in your name, e-mail address, billing information and shipment information.Ā If you create an account we will retain the information you provide so that you donāt have to fill in this again for any following purchases.Ā
We only collect billing information on our website in connection with shopping accounts and merchandise purchases. Diamond Furniture will not call or e-mail you to request sensitive billing information (e.g. credit card number, PayPal login/password) or your account password.
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What we do with your information
Email Marketing: With your permission, we may send you emails about our store, new products and other updates.
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SMS Marketing: We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
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Partial Purchases: Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email or phone number. In that case, we might send you an email and/or text message to remind you about your interest.
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Verified Reviews: If you have purchased a product at Diamond Furniture, we may send you an email and/or text message asking you to review our company or product. If you do review our company or product, we may send you an email and/or text message with thanks for providing your valuable feedback.Ā
If you decide to write a product review, you can choose whether you do this under your own name or using a nickname. We are interested in the opinion of our visitors, however we reserve the right to not publish or to remove inappropriate reviews.
If you are not comfortable in receiving further emails and/or text messages as mentioned, we will give you an opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
Consent
How do we get your consent: When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time. Please contact us at customerservice@diamondfurniture.ie.
Diamond Furniture does not share (or sell) personal information you provide us with third parties for the third partiesā direct marketing purposes. Occasionally we may work with third party vendors or consultants whose services we use to support our business in ways such as order or payment processing, information technology, database management, analytics and optimization.Ā Such third parties have agreed to maintain your personal information at least as strictly as we do and to use it only for the purpose for which that vendor was hired. We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
To request the immediate erasure of all personal data stored by this company, please email customerservice@diamondfurniture.ie with the following subject: GDPR Erasure Request. We will immediately remove all data from our records.
I enjoy the journey of design, as well as its final destination. Iām always excited to land in a faraway place, visit a little-known studio, and meet new craftspeople, designers and suppliers. Every stage of the process is rewarding, from the first brief to the last prototype. Over 25 years of experience has taught me that substance is as important as style when it comes to home furnishings. Thatās why I choose solid carpentry, expandable variations, and family-friendly fabrics ā as well as eye-catching patterns, sleek silhouettes and sophisticated styles.
My philosophy is that a Diamond design isnāt ready until itās right, no matter how many times we have to return to the drawing board, the engineering plan, or the material selection. That a-ha moment ā when the final piece arrives in all its perfection ā is priceless, and worth every minute of the wait.Ā
The greatest reward for my hard work, though, is seeing a William Diamond design in real life, in hotels, offices, and, especially, in my customersā houses. Through my designs, I can make your house beautiful, comfortable and unique ā but only you can make it a home.