Q: I’m ordering both furniture and giftware. Does this mean I’ll be charged for both deliveries?
A: Absolutely not! If you order furniture (that requires a two-man delivery ) and giftware products within the same order you will only be charged for the furniture delivery. Your giftware products will be delivered for FREE!
Q: I’ve ordered some furniture with a delivery lead time of 4 weeks but I’ve also ordered some giftware items. Will both arrive in 4 weeks?
A: No, any homeware items (that require a courier delivery) will be dispatched immediately and will arrive separately. You will be contacted in advance of your furniture delivery by a member of our delivery team so that you can select the next available delivery date.
Q: What happens on the day of my furniture delivery?
A: On the day of delivery we can contact you one hour prior, on a designated contact number before we arrive. To take advantage of this service please call us on 4508443 and we will inform the relevant driver of this. On arrival, the delivery crew will unwrap and place your furniture in the location of your choice. Where appropriate your furniture will be assembled (excluding flat pack items) and all packaging will be removed and taken away for recycling.
Q: Can I have an order delivered to an address that is different to the one on my credit card?
A: Yes absolutely. Many of our customers regularly use our website to send gifts to friends, family and also use us for corporate gifts. Simply add in a new delivery address option on your account. However, if any furniture items (that require two-man delivery) are being sent to an alternative address, we will need to speak to the homeowner in advance of the delivery to allow them to select an available delivery date.
Q: I’ve ordered multiple items of furniture with different delivery dates. When should I expect to receive them?
A: In general, you should expect to receive all furniture items in one order at the same time. This allows us to keep your delivery charge to a minimum as we do not increase your delivery charges when you order multiple furniture items.