We would strongly advise customers before purchasing, to ensure that the measurements of all entrances and locations are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. Any damage to products must be reported on delivery and any faults or defects must be reported within 3 days. If a product is not suitable you must let us know within 3 days of delivery.
If your purchase does not fit or suit we may issue you with a credit note, less a 25% restocking fee if it is in its original packaging, and less 35 % if it is out of its packaging. Special orders cannot be returned.
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live.
This collection fee may or may not be greater than the original delivery charge as our first delivery charge has been subsidised. You may arrange to return the goods yourself to our warehouse, this must be done by prior arrangement with our staff as you will be issued with a returns number. No return will be accepted into the store or warehouse without an appointment and returns number.
I enjoy the journey of design, as well as its final destination. I’m always excited to land in a faraway place, visit a little-known studio, and meet new craftspeople, designers and suppliers. Every stage of the process is rewarding, from the first brief to the last prototype. Over 25 years of experience has taught me that substance is as important as style when it comes to home furnishings. That’s why I choose solid carpentry, expandable variations, and family-friendly fabrics — as well as eye-catching patterns, sleek silhouettes and sophisticated styles.
My philosophy is that a Diamond design isn’t ready until it’s right, no matter how many times we have to return to the drawing board, the engineering plan, or the material selection. That a-ha moment — when the final piece arrives in all its perfection — is priceless, and worth every minute of the wait.
The greatest reward for my hard work, though, is seeing a William Diamond design in real life, in hotels, offices, and, especially, in my customers’ houses. Through my designs, I can make your house beautiful, comfortable and unique — but only you can make it a home.