Returns Policy

Returns,

We would strongly advise customers before purchasing, to ensure that the measurements of all entrances and locations are suitable for the intended purchase,  as we are unable to offer a refund if the items are found unsuitable. Any damage to products must be reported on delivery and any faults or defects must be reported within 3 days. If a product is not suitable you must let us know within 3 days of delivery.

 If your purchase does not fit or suit we may issue you with a credit note, less a 25% restocking fee if it is in its original packaging, and less 35 % if it is out of its packaging. Special orders cannot be returned.
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live.

This collection fee may or may not be greater than the original delivery charge as our first delivery charge has been subsidised. You may arrange to return the goods yourself to our warehouse, this must be done by prior arrangement with our staff as you will be issued with a returns number. No return will be accepted into the store or warehouse without an appointment and returns number.