Lockdown Q&A

Q: Is your showroom open?

A: No, our showroom is closed. We can do only video consultation - you can book your consultation online. 

 

Q: I placed an order before the lockdown, will I still get my furniture?

A: We aim to deliver all orders as soon as possible.  Some orders have been delayed by Covid-19 restrictions, we will be able to arrange delivery once the furniture arrives into our warehouse.

 

               

Q: Is your delivery and customer service office open?

A: Yes, our staff are still working on orders and service queries.

 

Q: How can I place an order?

A: Shop online 7 days a week at www.diamondfurniture.ie or contact us for a video call.

 

Q: If I place an order online will it be still be delivered even though your shop is closed?

A: Yes, we will endeavor to deliver all orders once the goods are available. You can message us on Instagram, Facebook or send us a mail for sales enquiries.

 

Q: Will you be assembling my furniture?

A: Unfortunately we are now operating a fully contactless delivery in line with government Level 5 restrictions so assemblies in your home are not possible.

 

Q: What if I had paid for assembly?

A: We will reimburse you for any extra charge incurred for assembly if this is not being done.

 

Q: Who can tell me about my order?

A: Our staff are working hard in the background to answer your questions.  Call them on 4508443 ext. 1 or e-mail customerservice@diamondfurniture.ie

 

Q: What are the telephone and office opening hours?

A: Our telephone lines for customer service are 10am-4pm Monday Friday. During these Level 5 Restrictions.